Jul 302012

I recently had some issues with CA’s Business Intelligence, and had to uninstall it. However the uninstaller from Add/Remove programs did not remove it completely.
When I went to re-install CABI, it did not install it properly due to left over bits and pieces that did not get removed.

After some muddling about with CA, I managed to remove it properly and reinstall CABI.
The following steps should uninstall it without anything remaining to cause issues.

  1. Uninstall CABI from Add/Remove Programs
  2. Delete the CommonReporting3 directory from the install drive
  3. Run this command – msiexec /x {5418F914-1D31-4849-822C-314AC28B06BF}
  4. Delete the following registry entries
    • HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\Shared\CommonReporting3
    • HKCU\Software\Business Objects
    • HKU\.DEFAULT\Software\Business Objects
    • HKLM\SYSTEM\CurrentControlSet\Services\BOE120SIA
    • HKLM\SYSTEM\CurrentControlSet\Services\BOE120MySQL
    • HKLM\SYSTEM\CurrentControlSet\Services\BOE120Tomcat
    • HKLM\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\BOE120SIA
    • HKLM\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\BOE120Tomcat
    • HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\
    • HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5418F914-1D31-4849-822C-314AC28B06BF}

After removing all of those things, I could install CABI properly.


  6 Responses to “Completely Uninstall CA Business Intelligence”

  1. I hear you brother! Been ranting and raving with this for 3 days now and I think it’s the “HKCU\Software\Business Objects and HKU\.DEFAULT\Software\Business Objects settings that do the trick. All other registry settings I’ve deleted at some point.

    If these deletes do not work. You might try to delete the Program Files (x86)\Zero G Registry -folder with command line tool. A few versions ago it was the culprit for any reinstall failure.

    Greetings from Finland and, again, thanks for the info!

  2. Many, many thanks for sharing this. I’ve been trying to fix an installation that went wrong half way through and your steps worked perfectly.

  3. Hi
    Iā€™m in the process of doing this just now and have one question.

    This tip says to delete the registry entry HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\

    Do you mean to delete all entries in there associated with the CABI install? Is it the entries under HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\ that reference the CommonReporting3 directory that I need to delete?

    Regards, John

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